Frequently Asked questions

Read our frequently asked questions below to learn more about TEL. Is your question still unanswered? Contact us and let us know how we can help you!

Yes, TEL is a registered 501(c)(3) organization and all donations are tax deductible.

Donations can be made online via the ‘Donate’ page. You may make your online donation with any major credit card, or via PayPal transfer. All donations are made on a secure checkout page hosted by PayPal. Please contact us if you prefer to make a personal donation by mail. TEL is a nonprofit organization and all donations are tax deductible.

Our mailing address is:

Technology Exchange Lab Cambridge Innovation Center 1 Broadway, 14th Floor Cambridge, MA 02142 United States

Although TEL is headquartered in Cambridge, Massachusetts, members of the TEL team contribute to our cause from around the world, including Washington, D.C., New York, California, India, Japan, France, and Chile.

By joining TEL as a member, you will be able to add solutions to the database, leave your comments and reviews on solution pages and receive updates from the field.

Point-of-use (POU) solutions are portable, adaptable, low-cost and can be easily implemented at the site of use. POU solutions stand in stark contrast to larger, centralized and costly technology that delivers benefits from a distance. While some solutions are ready-made products available for purchase, others may be manufactured locally based off of open source ‘do-it-yourself’ designs.

Anyone is welcome to add a solution to the database, and it is free! Simply join TEL and go to ‘Add Solutions’. Don’t have time to submit a solution? Just send us a quick tip and we’ll do the rest!

The best solutions for your organization or communities are those that respond to the unique needs of the end user. If you need help in exploring the solutions that are most desirable, feasible and viable for your organization/community, sign up to our Project Accelerator program for a free consultation.

Absolutely! While tell does not sell any of the solutions listed on its website nor receive any commissions or compensation from solution providers, we are glad to help facilitate conversations between solution providers and solution seekers to accelerate the exchange of solutions. Contact us to learn more.

All changes to solution pages must be made by a member of our TEL team in order to ensure the unbiased nature of the database. We believe in the high value of providing a carefully curated information source and allowing direct editing would result in the loss of control over the database content.

Users who wish to edit their solution page content have two options: contact us with the necessary changes and we will update the page within 72 hours; submit a new solution page and we will delete the existing version.

Yes, we are always exploring new partnerships in order to better facilitate the delivery of point-of-use technology to last-mile communities. Please contact us if you are interested in exploring a new collaboration.

Contact us and let us know how we can help!

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